Erin your drive thru story reminded me of when I first started working at the Bank Of America (Barnett at the time) building in downtown Orlando.
They were training me in the drive thru and so I was still going a little slow, and this was the lunch break when every asshole that works downtown decides to rush to the bank. We were packed, all three tellers were swamped, all 5 lanes were at least 4 cars deep, and this guy sent the tube through without endorsing his check.
So I got on the speaker and told him I was sending it back, would he please sign? He got it and beeped me, bitching that I didn't send him a pen. Granted I shoulda sent one just in case, but he never asked for one.. so whatever. I call the tube back, send him a pen, he signs it and sends it back.
By now I'm with someone else, so he had to wait a minute. Then I get his tube and see that he's written me a little note that says "I have never endorsed my checks here for as long as I've banked with Barnett, now deposit this into checking like I asked." Something FANTASTICALLY assy like that.
I showed my co-worker, who got on the horn and told him "Sir, we're sending the check back, just PLEASE sign it." And the guy's like "Who are YOU? I was talking to a girl, are you all talking about me in there??" Co-worker says "No sir, the girl you were talking to is in training and I'm helping her out."
Tube's sent back, guy can be heard cussin and carrying on, speaker gets turned off, eyes roll inside the drive-thru.
I get busy again and his tube has to wait when it's sent back. I finally get to him and I'm processing the transaction when he beeps me and asks what the hold up is. I apologize and say I'm doing his check right now. He starts screaming about how all these cars have driven off in the time it took me to work on him and calling me a stupid bitch and BLAH BLAH BLAH.
Finally I'm pissed off enough to confront him (through the glass and from a distance, I'm a lover not a fighter) and say "SIR DO YOU SEE ALL THESE PEOPLE SURROUNDING YOU? THEY SHOULD NOT HAVE TO WAIT BECAUSE YOU REFUSE TO COMPLY WITH OUR ENDORSEMENT POLICIES."
So he asked for the manager, who got on the horn and basically said "We're sorry for this whole thing but you are not welcome here if you're going to harass our employees," something like that but, you know, very Managementesque. Politely told him to fuck off.
So the guy gets his receipt out of the tube that I've sent back by now, and goes to replace the tube when he thinks better of it, opens his door and neatly places the tube on the curb next to the vacuum thingy. Then drives off and gives me the bird through the glass.
I had started crying while he was screaming at the manager but then when he did that I cracked up laughing. It's like something my 5 year old nephew would do. Like "HMPH! Now you have to come and get it, ha!"
:lol: